Two HGV properties win coveted Connie Award
Two Hilton Grand Vacations (HGV) properties – Ocean Oak Resort by Hilton Grand Vacations Club in Hilton Head, South Carolina and Hilton Grand Vacations Club on Paradise in Las Vegas, Nevada – have won the prestigious Connie Award.
Both resorts are affiliated to RCI, and the Connie Award – the pinnacle hotel award across Hilton’s 17 brands – furthers their reputation for quality.
Winners are selected based on several factors such as internal audits, customer service results and HGV owner appreciation scores. Each Hilton brand recognises its top properties with Connie Awards each year and thus the Connie Award is highly coveted.
Kevin Speidel, vice president of resort operations at Hilton Grand Vacations, said: “The Connie Award recognises properties with the perfect balance of exceptional quality and outstanding service.
“Simply put, the Connie Award celebrates the ‘best of the best’ in resort operations. This win exemplifies our team members’ tireless pursuit of excellence, as well as HGV’s mission to ensure team members become family, guests become owners, and owners become the heart of everything we do.
“I am extremely proud of these two resorts, every one of our amazing team members and look forward knowing even more innovation and service will come from these talented teams.”
Since opening in 2016, Ocean Oak has overcome several extraordinary challenges, including multiple hurricane evacuations, all while delivering outstanding guest service and vacation memories for HGV owners.
This resilient team constantly pursues innovation, developing a unique and effective arrival experience, improving amenities for club members, creating team member appreciation events and redesigning the team member breakroom for optimal comfort and relaxation.
Speidel said: “We are extremely proud to partner with Strand Development expanding our HGV vacation experience offerings in South Carolina, as we open phase two of Ocean Oak this April.”
A legacy HGV property that opened in 1999, Paradise also continuously pursues excellence and actively seeks out ways to innovate and constantly improve.
The resort was one of the first to transform the HGV team member experience, implementing a new approach and design to its back-of-house environment. This celebration of team members is appropriate due to their outstanding service to HGV owners and within their local community.