Privacy Policy
We at RCI and the family of companies owned by Wyndham Worldwide Corporation, Our parent
company (collectively referred to as "RCI," "We," "Us," or "Our") recognize the importance of
protecting the privacy of certain information or data collected about Our users, prospective users or
other customers (collectively referred to as "Users," "You," or "Your"). This Privacy Policy discloses
what information We gather, how We use it, and how to correct or change it. At RCI, it is Our
intention to give You an understanding about how We collect Your information and the use We
make of it in the course of Our business.
We will respond to such written requests within 30 days following receipt at the e-mail or mailing
address stated above. If we receive your request at a different e-mail or mailing address, we will
respond within a reasonable period of time, but not to exceed 150 days from the date received.
Please note that we are only required to respond to each customer once per calendar year.
Information Collection and Use
Collection
RCI collects two (2) types of information about its Users: 1) personally identifiable information that
users provide through optional, voluntary registration on Our Web Sites ("Personal Information");
and 2) aggregated (non-personally identifiable) information ("Aggregate Information") that RCI
gathers through aggregated tracking, mainly by tallying Web page views throughout Our Web Sites.
Such information enables Us to tailor Our content to fit Our Users' needs better and to help Our
advertisers understand Our audience.
RCI also collects general business information relating to employees, contractors, shareholders,
resort managers and other individuals. However, this privacy policy does not outline in detail the use
of contractor and employee information.
RCI only collects Personal Information that is necessary for business purposes.
We collect Personal Information by specifically requesting it from You. Generally this occurs when
You enroll in an RCI Exchange Program, register on one of Our Web Sites, request information from
Us, participate in activities on Our Web Sites, such as promotional offers and competitionssweepstakes. At such
times, you give contact information such as name, postal address, e-mail address, and telephone
number. When You purchase products and/ or services from Us, we will note, for example, your
contact information, credit card information, the type of services or products ordered or purchased,
and the date of the order or purchase. When other information such as, gender, age range, number
of children, and product and/or service preferences, and related transactional information You may
provide to us by any means, including but not limited to through Our Web-sites and through third
parties, by e-mail, telephone, fax or mail, is associated with Personal Information, this other
information also becomes Personal Information for purposes of this Privacy Policy.
Personal Information does not include the name, title or business address or telephone number of
an employee of an organization, or the name, address or telephone number of a person that is
available in a public telephone directory .
Usage tracking
Use of Internet Protocol ("IP") Addresses
An IP address is a unique number that is automatically assigned to Your computer whenever you're
surfing the Internet so that Your computer can be identified by the main computers, known as "Web
servers," that "serve up" Web pages. This allows Us to identify and gather general information and
data about You, such as the Web pages You view.
RCI collects IP addresses for the purposes of system administration, to report aggregated
information to Our business partners, and to audit the use of Our Web Site. When Users request
pages from RCI's Web Sites, Our servers log the Users IP addresses. We do not normally link IP
addresses to anything personally identifiable, which means that a Users session will be logged, but
the User will remain anonymous to Us. We can and will use IP addresses to identify a User when We
feel it is necessary to enforce compliance with Our Web Site terms of use or terms of service or to
protect Our service, site, Users or others.
Use Of Cookies
What are cookies? Cookies are small pieces of information that a Web site sends to Your computer
for record-keeping purposes, which information is stored in a file on Your computer. Cookies make
Web-surfing easier for You by saving Your preferences so that We can use the saved information to
facilitate Your use of Our Web site when You return to the site. Cookies do not tell Us Your individual
identity unless You have chosen to provide it to Us, nor does Your accepting a cookie in any way
gives Us access to Your computer. We never save passwords or credit card information in cookies.
The use of cookies is an industry standard, and as such, You'll find that most major Web sites use
them.
By showing how and when Users use a site, cookies help Us see which areas are popular and which
are not. Many improvements and updates to the site are based on such data as total number of
visitors and pages viewed. This information is most easily tracked with cookies. We use the
information from cookies to provide services better tailored to Our Users' needs.
Most cookies expire after a defined period of time, or You can delete Your cookie file at any time.
Most browsers are initially set up to accept cookies. You can reset Your browser to refuse all cookies
or indicate when a cookie is being sent. However, note that some parts of RCI's services will not
function properly or may be considerably slower if You refuse cookies. For example, without cookies,
You will not be able to set personalized preferences, and/or may have difficulty completing
marketing transactions.
RCI have two (2) primary uses for its cookies. First, We use them to specify a user's preferences. For
example, users can specify keywords across several categories or markets so You don't have to tell
Us repeatedly about Your travel preferences. Second, We use cookies to track users Web site usage
trends and patterns. This helps Us understand Our users needs better and improve areas of RCI's
services that Our Users find valuable. While both of these activities depend on the use of cookies,
You have the option of disabling the cookies via Your browser preferences.
You may occasionally get cookies from Our advertisers. RCI do not control these cookies and these
cookies may not follow the rules we have set for our own cookies. The use of advertising cookies
sent by third-party servers is standard in the Internet industry.
Uses Of Personal Information
As a general rule, RCI does not, and will not, do the following with Your Personal Information: (1) sell
or rent Your Personal Information; (2) use the Personal Information We collect and store to make
decisions about granting or extending consumer credit unless You submit a separate credit
application and authorize Us to use or disclose this information; or (3) act as a consumer reporting
agency, or furnish information about any User's credit worthiness, credit standing, credit capacity,
character, general reputation, personal characteristics or mode of living to any consumer reporting
agency.
We will use and disclose Your Personal Information to others as stated in this RCI Privacy Policy. We
may use Personal Information in many ways, including sending You information on products and/or
services, special deals, promotions. We may share your Personal Information with third parties so
that these third parties can send you promotional materials. We may use Personal Information to
complete transactions requested by you (such as your purchase of a product or service offered on
Our Web sites), or to send You administrative communications either about Your membership with
us or about features of our Web sites, including any future changes to this Privacy Policy. We may
use Personal Information to notify competitionsweepstakes winners and award prizes, to monitor site traffic or
personalize the site, and to send emails. We also use Your Personal Information for internal quality
assurance purposes.
We may supplement the Personal Information you submitted to us with information from third
party sources. For example, We purchase marketing data from third parties and add it to our existing
user database, to better target our marketing and to provide pertinent offers in which We think you
would be interested. When we associate this information with Personal Information you have
provided to Use, this other information also becomes Personal Information for purposes of this
Privacy Policy
Usually, RCI and RCI's business partners use Your information to operate the Web Sites and to
deliver services. RCI also use Your information to inform You about other products and/or services
available from RCI.
Information Sharing and Disclosure
As a general rule, We will not disclose Your Personal Information that you submit to Us in a manner
that connects You with the Personal Information, except when We have Your permission or under
special circumstances, such as when We believe in good faith that the law requires it or under the
circumstances described below. The following describes some of the ways that Your Personal
Information may be disclosed.
Business Partners and Sponsors
RCI provides Personal Information to resort operators in order to facilitate a booking that You have
requested or to generate leads to timeshare developers in connection with their offers to sell
timeshares to You. Otherwise RCI does not routinely disclose Personal Information, except where it
is necessary to provide you with a service that You have requested from RCI such as (1) to make bookings for
your travel with airlines or (2) to respond to Your inquiry for further information about minivacations
at resorts (which are offered by timeshare developers), where a tour of the resorts is
either required or requested of You by the timeshare developers. RCI may also disclose some or all
of Your Personal Information to business partners, suppliers or sponsors. Many promotions offer opportunities
to request additional information from sponsors. By requesting such information, You give RCI
permission to transfer Your Personal Information to the sponsor so they can fulfill Your request.
Third Party and Aggregate Data
From time to time, You may be offered the opportunity to receive materials or special offers from
third parties. If You opt to receive information from these third parties, RCI will share Your name, email
address and other Personal Information with such third parties. Under confidentiality
agreements with third party service providers, RCI may match Personal Information with third party
data. Also, RCI may keep track of what portions of the Web site users are visiting and other user
statistics, and aggregate this information to help Us create a better experience for users of Our Web
site. This is done in order to describe Our viewers and services to prospective partners, advertisers,
and other third parties, and for other lawful purposes.
Other
RCI may disclose Personal Information and/or account information if required to do so by law, court
order or as requested by a governmental or law enforcement authority or in special cases when We
have reason to believe that disclosing this Personal Information is otherwise necessary or advisable
(regardless of whether You have "opted out" from having Your Personal Information shared).
Situations may include: to perform, maintain or enforce contracts formed between Us and our
members and/or customers, to protect the rights or properties of RCI, Our members or others, or
when We have reason to believe that disclosing the information is necessary or advisable, including
but not limited to, the following situations: to identify, contact or bring legal action against someone
who may be violating RCI's terms of use or terms of service, or may be causing or threatening to
cause injury or damage to or interference with (either intentionally or unintentionally) any of RCI's
rights or properties, or the rights or properties of RCI's employees, or customers ,other RCI users, or
anyone else that could be harmed by such activities. Further, RCI may disclose Personal Information
or access account information for administrative and other purposes that We deem necessary, in
Our sole discretion, to maintain, service, and improve Our Web site, information, products and/or
services.
How can You control the usage of Your Personal Information?
In case You change Your mind about Personal Information that you have provided to us, or some
Personal Information is out of date, is inaccurate, or otherwise changes (such as Your zip code or email
address), We will try to provide a way to correct, update, or remove such Personal Information
that You give Us, as further described below. We also give You the opportunity to control the
communications We direct to You by offering. Users the opportunity to "opt out" of receiving
communications from RCI and/or having Personal Information shared with parties outside RCI. If a
User wishes to update, correct or otherwise change Personal Information or objects to any usage
provided herein for any reason, he/she may e-mail the requested change to: feedback@rci.com.
What happens when You link to a third party Web site?
You should be aware that when You are on RCI's Web Sites You could hyperlink or be directed to
other Web sites that are beyond Our control and/or outside Our service. For example, if You "click"
on a banner advertisement or a RCI search result, the "click" may transfer You off the RCI Web Sites.
Once you link to a third party web site and leave our Web Site, your interaction with these third
party web sites will no longer be governed by our Terms of Use or Privacy Policy. These third party
web sites may have separate privacy and data collection practices, and security measures. These
other Web sites may include Web sites of advertisers, timeshare developers, resort operators,
sponsors and partners that may use RCI's logo as part of a co-branding agreement, although the use
of such logo(s) does not imply any endorsement by RCI of the material, content, products, services
or information on or at such sites or any association with their operators. These other Web sites may
send their own cookies to users and members, collect data, or solicit personal information.
RCI does not control such Web sites, and, therefore, is not responsible for their contents or the
hyperlinks or advertising they choose to place on such Web sites; accordingly, your use of these third
party sites is at your own risk and are subject to the terms of use and policies set forth at such sites.
RCI's inclusion of hyperlinks to these third party Web sites do not imply any endorsement of the
material on such Web sites or any association with their owners or operators. Given that we have no
control over such Web sites, RCI has no responsibility or liability for the practices, policies and
security measures implemented by such third parties on their Web sites. We encourage you to
contact these third parties to ask questions about their terms of use, privacy practices, policies and
security measures before disclosing Personally Identifiable Information on linked web sites. RCI's
policy does not extend to anything that is inherent in the operation of the Internet, which is beyond
RCI's control.
Please keep in mind that whenever You give out information online (for example, via message
boards or chat) that information can be collected and used by people You don't know. While RCI
strives to protect their Users' Personal Information and privacy, We cannot guarantee the security of
any information You disclose online, and You disclose such information at Your own risk.
How We secure Your Personal Information from others using the RCI Web Sites?
The security of all information associated with Our Users is an important concern to Us. We
exercise reasonable exercise care in providing secure transmission of Your information from Your computer
to Our servers. Unfortunately, given that we do not control transmissions or traffic over the Internet
or through third party communication service providers, we cannot guarantee or warrant the
security of such transmission or your Personal Information. Your use of the Internet and our Web
Site, including your transmission of Information to us, is at Your own risk. Notwithstanding, once We
receive Your transmission, RCI uses industry standard efforts designed to safeguard Your Personal
Information, such as firewalls and Secure Socket Layers. However, "perfect security" does not exist
on the Internet.
YOUR ACCEPTANCE OF THESE TERMS
By using Our Web Sites, You signify Your agreement with RCI's Privacy Policy. IF YOU DO NOT AGREE
WITH THIS POLICY, PLEASE DO NOT USE OUR WEB SITES. RCI reserves the right, in its sole discretion,
to modify, alter or otherwise update this Privacy Policy ("Revised Policy") at any time without prior
notice. Such Revised Policy shall be effective immediately upon posting, and shall govern your rights
and our obligations with respect to the use, disclosure and protection of your Information as of such
posting. You should check this Policy periodically for, and read carefully, any such Revised Policy if
you are concerned about how your Information will be used and before continuing on with your use
of this Web Site. Your continued use of RCI's Web Sites following the posting of changes to these
terms will mean You accept those changes.









